Refund policy

Return & Withdrawal Policy (EU & International)

1. Scope of this Policy

This return and refund policy applies depending on the country of delivery. The applicable conditions are determined by the shipping destination of your order.

This policy is issued by Unrelate Club Handels KG, Weerer-Eben 11d, 6116 Weer, Austria.

2. 🇪🇺 European Union / EEA Customers

If your order is shipped to a country within the European Union or the European Economic Area (EEA), you are entitled to a statutory 14-day right of withdrawal in accordance with applicable EU consumer protection law.

This means you have the right to cancel your purchase within 14 days after receiving your order without giving any reason.

Where provided, a digital withdrawal function (e.g. withdrawal button or online form) may be used to facilitate the exercise of this right. This does not affect your statutory right to withdraw by any other clear statement (e.g. email).

To be eligible for a return:

  • Items must be unworn, unused, and in the same condition as received

  • All tags must be attached

  • Items must be returned in their original packaging

  • Proof of purchase is required

3. 🇺🇸 United States & All Non-EU Countries

For all orders shipped outside the European Union (including the United States and all other international destinations), no statutory right of withdrawal applies.

Returns from these regions are only accepted under the following conditions:

  • The item is defective

  • The item is damaged upon arrival

  • An incorrect item was delivered

In such cases, the issue must be reported immediately upon receipt, including clear photographic evidence.

4. Return Authorization (All Regions)

To initiate any return request, you must contact us at:
info@unrelateclub.com

Returns are only accepted if they have been previously approved in writing by us. Items returned without prior approval will not be accepted.

After approval, you will receive further instructions regarding the return process.

The return shipping address is not publicly disclosed and will be provided individually after your return request has been reviewed and approved.

5. Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • the item is defective

  • the item is damaged

  • you received the wrong item

This allows us to assess the issue and provide an appropriate solution.

6. Exceptions / Non-Returnable Items

Certain items are excluded from returns, including:

  • Perishable goods (e.g. food, plants, flowers)

  • Custom or personalized products

  • Personal care goods

  • Hazardous materials, flammable liquids, or gases

  • Sale items (if applicable under local law)

  • Gift cards

7. Exchanges

The fastest way to receive a replacement item is to return the original item (if eligible) and place a new order once the return has been approved.

8. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be processed to your original payment method within 10 business days.

Depending on your bank or card provider, additional processing time may be required.

If more than 15 business days have passed since approval, please contact us at:
info@unrelateclub.com

9. Legal Note

Nothing in this policy affects your mandatory statutory rights under applicable law in your country of residence.