Privacy policy

Privacy Policy

1. Controller

The controller responsible for the processing of personal data on this website is:

Unrelate Club Handels KG
Weere-Eben 11d
6116 Weer
Austria

2. General Information on Data Processing

The protection of your personal data is important to us. We process your data exclusively in accordance with the General Data Protection Regulation (GDPR) and applicable Austrian data protection laws.

Personal data is treated confidentially and is only processed where necessary to provide our online store, process orders, communicate with customers, or comply with legal obligations.

3. What Data We Process

When using our website and placing orders, the following personal data may be processed:

Name and contact details (e.g. address, email address, phone number)
Order and payment information
Billing and shipping information
IP address
Browser and device information
Information about your use of our website
Data you voluntarily provide through forms, newsletter registrations, or customer inquiries

4. Purpose and Legal Basis of Processing

We process personal data for the following purposes:

Processing and fulfilling orders
Payment processing
Shipping and delivery of goods
Customer service and communication
Compliance with legal retention obligations
Improving our website and services
Analysing website usage
Marketing activities where you have provided consent

The processing is based on the following legal grounds:

Art. 6 (1) lit. b GDPR (performance of a contract)
Art. 6 (1) lit. c GDPR (compliance with legal obligations)
Art. 6 (1) lit. a GDPR (consent)
Art. 6 (1) lit. f GDPR (legitimate interests)

5. Shopify Online Store

Our website is operated using the Shopify platform.

Shopify processes personal data required for operating our online store, displaying products, processing orders, and providing security and analytics functions.

Personal data may also be transferred to servers outside the European Union. Shopify uses appropriate data protection safeguards for such transfers, including Standard Contractual Clauses (SCCs) in accordance with GDPR requirements.

6. Orders, Payments and Shipping

To process your order, we share necessary data with service providers.

This includes in particular:

Payment service providers:

Shopify Payments
PayPal
Klarna (if used)
Apple Pay / Google Pay (if used)

These providers process payment data to execute and secure payment transactions.

Shipping providers:

Austrian Post
DHL
Other shipping partners

These providers receive the information required for delivery.

Print-on-Demand Production:

For the production and fulfilment of orders, order data may be transferred to our production partner Printful. This may include product information and shipping details.

Data is only shared for the purpose of fulfilling your order and providing our services.

7. Analytics and Marketing Services

We use various analytics and marketing tools to understand how our website is used, improve our services, and provide more relevant advertising.

These services are only activated if you have given your consent through our cookie banner.

Shopify Analytics

We use Shopify Analytics to analyse visitor numbers, orders, and the use of our online store. This data helps us improve our products, services, and user experience.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Ireland Limited, to analyse the use of our website.

The following information may be processed:

Page views
User behaviour
Technical information about your device and browser
Approximate location data

Processing only takes place after you have given your consent through our cookie banner.

Google Tag Manager

We use Google Tag Manager to manage tracking and analytics services.

Google Tag Manager itself generally does not store personal data but may trigger other integrated services that process personal data.

Google Ads Conversion Tracking

Where activated, we use Google Ads Conversion Tracking to measure the effectiveness of our advertising campaigns and analyse user actions on our website.

Meta Pixel (Facebook Pixel)

We use the Meta Pixel provided by Meta Platforms Ireland Limited to analyse visitor actions on our website and optimise our advertising on Facebook and Instagram.

Information about website usage and actions taken (such as page views or purchases) may be transmitted to Meta.

TikTok Pixel

We use the TikTok Pixel to analyse website usage, measure conversions, and optimise our TikTok advertising campaigns.

Information about activities on our website may be transmitted to TikTok.

Microsoft Clarity

We use Microsoft Clarity to analyse user behaviour on our website.

This may include processing information such as:

Which areas of the website are used
How users interact with pages
Technical information about the device

Microsoft Clarity may provide session recordings and heatmaps to help us improve the usability of our website.

8. Cookies

Our website uses cookies and similar technologies.

Cookies are small text files stored on your device that enable certain website functions.

We use:

Essential Cookies

These cookies are necessary for the operation of our website and cannot be disabled.

Analytics and Marketing Cookies

These cookies are only used after your explicit consent and may be used for:

Analysing website usage
Measuring advertising performance
Personalising advertising content

You can change your cookie preferences at any time through our cookie banner or delete cookies through your browser settings.

9. Newsletter

If you subscribe to our newsletter, we process your email address and, where applicable, other voluntarily provided information to send you marketing communications.

Registration is based solely on your explicit consent.

You can withdraw your consent at any time by clicking the unsubscribe link in the newsletter or by contacting us at:

info@unrelateclub.com

10. Affiliate Program

If you participate in our affiliate program, we process the information you provide to manage your partnership, assign sales, and calculate commission payments.

For this purpose, we use GoAffPro.

The following data may be processed:

Name
Email address
Social media information (if provided)
Sales and commission data

Processing is carried out for the purpose of managing and fulfilling the affiliate agreement.

11. Data Transfers to Third Countries

Some of our service providers may process personal data outside the European Union (EU) or European Economic Area (EEA).

In such cases, we ensure that appropriate safeguards are in place, including:

Adequacy decisions by the European Commission
Standard Contractual Clauses (SCCs)
Other appropriate safeguards in accordance with the GDPR

12. Data Retention

Personal data is stored only for as long as necessary for the respective purpose of processing.

Order, invoice, and accounting data is stored due to legal obligations and in accordance with applicable Austrian regulations.

Other data is deleted once the purpose of processing no longer applies or when legal retention periods have expired.

13. Your Rights under the GDPR

Under the applicable legal provisions, you have the following rights regarding your personal data:

Right of Access
You have the right to request information about which personal data we process about you.

Right to Rectification
You have the right to request the correction of inaccurate or incomplete personal data.

Right to Erasure
You have the right to request the deletion of your personal data, unless legal obligations require us to retain it.

Right to Restriction of Processing
Under certain conditions, you have the right to request the restriction of the processing of your personal data.

Right to Data Portability
You have the right to receive certain personal data in a structured, commonly used, and machine-readable format.

Right to Object
You have the right to object to the processing of your personal data where the legal requirements are met.

Right to Withdraw Consent
You may withdraw any consent you have given (e.g. for newsletters or tracking technologies) at any time with effect for the future.

To exercise your rights, please contact us:

Unrelate Club Handels KG
Email: info@unrelateclub.com

14. Right to Lodge a Complaint with the Data Protection Authority

If you believe that the processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the competent data protection authority.

Competent authority:

Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna
Austria

Website: www.dsb.gv.at

15. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against loss, misuse, unauthorised access, or unauthorised disclosure.

However, please note that no transmission of data over the internet or electronic storage method can be guaranteed to be completely secure.

16. Links to External Websites

Our website may contain links to external websites or platforms.

We are not responsible for the content or privacy practices of these external providers. The privacy policies of the respective providers apply.

17. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy if required due to legal changes, technical developments, or changes to our services.

The current version of this Privacy Policy is always available on our website.

Last updated: July 2026